Erica Smith

Erica is the Managing Director of ISO Certification Experts and ICExperts Academy. She has been helping businesses with their ISO Certification needs for over 20 years. Erica is also a Certified trainer, implementer and auditor for ISO 9001, ISO 14001, ISO 45001 and ISO 27001 standards. Erica primarily heads up the day-to-day operations of the businesses, and is also a current member of the Australian Organisation for Quality and Brand Integrity Committee.

Audit | Blog

The Critical Role of Internal Audits in the ISO Certification Process
ByErica Smith February 11, 2026February 11, 2026

Implementing a Management System meeting the requirements of ISO Standards, whether for Quality, Environment, Health & Safety or Information Security…
General Knowledge | ISO Standards

ISO 14001:2026 and ISO 45001:2027 Updates and Key Insights
ByErica Smith October 28, 2025October 28, 2025

Recently, we explored the upcoming revision of ISO 9001:2026. Now, attention is turning to two other widely adopted ISO standards…
General Knowledge | ISO Standards | Training

Everything You Need to Know About the ISO 9001 Update in 2026
ByErica Smith August 25, 2025August 25, 2025

ISO 9001, the globally recognised benchmark for Quality Management Systems (QMS), is being revised, with the new version expected to…
General Knowledge | Management Systems

Risk-Based vs Clause-Based Audits
ByErica Smith December 13, 2024December 13, 2024

Audits are assessments of an organisation against a set of criteria. In the ISO context, audits are conducted against the…
General Knowledge | Management Systems

Understand The Difference Between Audits, Inspections and Checks
ByErica Smith October 24, 2024December 12, 2024

In any business, the ability to consistently monitor and evaluate operational processes is crucial for achieving its goals. In the…
General Knowledge | ISO Standards

How to Check if an ISO Certificate is Valid?
ByErica Smith August 26, 2024October 22, 2024

Organisations across a variety of industries seek to establish their credibility in the market by achieving Certification to one or…
Management Systems

Climate Change Update: Understanding the New Additions to the ISO Management System Standards
ByErica Smith June 28, 2024July 1, 2024

Climate change has evolved into a critical and urgent issue that impacts every sector of society. Discussions surrounding greenhouse gases,…
Blog

Leveraging ISO Certification to Achieve Business Goals
ByErica Smith April 26, 2024April 26, 2024

In the fast-paced business environment, achieving and maintaining focus on strategic goals can be daunting, especially for small and medium…
General Knowledge

Beyond the Badge: Navigating the Next Steps After Achieving ISO Certification
ByErica Smith February 26, 2024February 26, 2024

Upon successfully completing a Certification Audit, many organisations may adopt a relaxed stance towards their Management System, viewing it as…
Blog

The Power of Integration: Exploring the Concept of an Integrated Management System
ByErica Smith July 26, 2023December 11, 2023

If you’re in the process of certifying your business to multiple ISO Management System Standards, or if you’re looking to…
Audit | Training

7 tips for Management System Internal Auditors when starting out
ByErica Smith April 24, 2023May 17, 2023

As a Management System Internal Auditor, starting out can be both exciting and daunting. You may find yourself faced with…
Management Systems

What is a Management System? Do businesses need a Management System to become Certified to ISO Standards?
ByErica Smith December 19, 2022February 1, 2023

You’ve probably heard the term ‘Management System’ before, but do you know what it actually is? In its most basic…

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