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Erica Smith

Erica is the Managing Director of ISO Certification Experts and ICExperts Academy. She has been helping businesses with their ISO Certification needs for over 20 years. Erica is also a Certified trainer, implementer and auditor for ISO 9001, ISO 14001, ISO 45001 and ISO 27001 standards. Erica primarily heads up the day-to-day operations of the businesses, and is also a current member of the Australian Organisation for Quality and Brand Integrity Committee.
Risk-Based Audits vs Clause-Based Audits
General Knowledge | Management Systems

Risk-Based vs Clause-Based Audits

ByErica Smith December 13, 2024December 13, 2024

Audits are assessments of an organisation against a set of criteria. In the ISO context, audits are conducted against the…

difference between an audit and inspection and checks
General Knowledge | Management Systems

Understand The Difference Between Audits, Inspections and Checks

ByErica Smith October 24, 2024December 12, 2024

In any business, the ability to consistently monitor and evaluate operational processes is crucial for achieving its goals. In the…

How to check if an iso certificate is valid
General Knowledge | ISO Standards

How to Check if an ISO Certificate is Valid?

ByErica Smith August 26, 2024October 22, 2024

Organisations across a variety of industries seek to establish their credibility in the market by achieving Certification to one or…

climate change update to iso management
Management Systems

Climate Change Update: Understanding the New Additions to the ISO Management System Standards

ByErica Smith June 28, 2024July 1, 2024

Climate change has evolved into a critical and urgent issue that impacts every sector of society. Discussions surrounding greenhouse gases,…

Leveraging ISO Certification to achieve business goals
Blog

Leveraging ISO Certification to Achieve Business Goals

ByErica Smith April 26, 2024April 26, 2024

In the fast-paced business environment, achieving and maintaining focus on strategic goals can be daunting, especially for small and medium…

Navigating the Next Steps After Achieving ISO Certification
General Knowledge

Beyond the Badge: Navigating the Next Steps After Achieving ISO Certification

ByErica Smith February 26, 2024February 26, 2024

Upon successfully completing a Certification Audit, many organisations may adopt a relaxed stance towards their Management System, viewing it as…

Concept of an Integrated Management System
Blog

The Power of Integration: Exploring the Concept of an Integrated Management System

ByErica Smith July 26, 2023December 11, 2023

If you’re in the process of certifying your business to multiple ISO Management System Standards, or if you’re looking to…

7 tips for Management System Internal Auditors when starting out
Audit | Training

7 tips for Management System Internal Auditors when starting out

ByErica Smith April 24, 2023May 17, 2023

As a Management System Internal Auditor, starting out can be both exciting and daunting. You may find yourself faced with…

5 Key Skills of a Good Management Systems Auditor
Management Systems

What is a Management System? Do businesses need a Management System to become Certified to ISO Standards?

ByErica Smith December 19, 2022February 1, 2023

You’ve probably heard the term ‘Management System’ before, but do you know what it actually is? In its most basic…

September 2022 Blog header
Audit | Management Systems

Why is it Important to be a Competent Internal Auditor? Understand the ISO 19011:2018 Guidelines for auditing management systems Standard

ByErica Smith September 29, 2022May 17, 2023

Like many roles and processes in organisations, confidence in the audit process and the ability to achieve its objectives primarily…

What is ISO 27001:2013? Understand the Information Security Standard
ISO 27001 | ISO Standards

What is ISO 27001:2013? Understand the Information Security Standard

ByErica Smith May 24, 2022January 25, 2023

Get your questions about ISO 27001:2013 answered as you learn about the benefits and main clauses of this ISO Management…

February 2022 Blog Thumbnail
Audit | Management Systems

5 Key Skills of a Good Management Systems Auditor

ByErica Smith February 17, 2022January 24, 2023

Technical knowledge isn’t the only characteristic businesses should consider when looking for a good internal auditor. Learn what the most…

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