1. What information do we collect and what do we do with it?
When you enrol as a student or subscriber on our site or related courses, as part of the enrollment process, we collect the personal information you give us, such as your name and email address.
When you purchase one of our courses, we will request you to upload and submit your Photo ID for us to check that you are who you say you are. This is required as part of the International Recognition of your certified training.
– Email marketing: we may send you emails about our site and related course(s), registration, course content, your course progress, or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.
2. How do you get my consent?
When you provide us with personal information to become a student on our site, make a purchase, or participate in a course, you consent to us collecting your information and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
3. How do I withdraw my consent?
If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or by clicking on the ‘Unsubscribe’ link at the bottom of marketing emails.
Our site and courses are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that enables us to create and sell our product/services to you.
Your data is stored through Thinkific’s data storage databases and the general Thinkific application. They store your data on a secure server behind a firewall.
If you make a purchase on our site, we use Stripe as a third party payment processor. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our site and related sites and their service providers.
6. Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
7. Third Party Links
When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customise our website content for you as an individual. If you are using one of the common internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.
– Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.
– Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
10. Web Analysis Tools
We may collect recordings of anonymous website sessions using third-party web analysis tools that are built into the ICExperts Academy website to measure website performance and to facilitate future updates. No personal data will be collected.
We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
11. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.
If we have reasonable grounds to believe an eligible data breach has occurred, we will promptly notify any individual at risk of serious harm and the Office of the Australian Information Commissioner (OAIC). Breaches will be handled in accordance with our Personal Data Breach Notification Procedure. An eligible data breach occurs when:
13. Changes to this Policy
If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our team at [email protected].