Published on: February 17, 2022
As you go through your learning journey, the question about what makes a good auditor (and, of course, how to become one of them) might be recurring in your mind. Will the technical knowledge be enough? Should I focus on developing other skills beyond the training content?
Well, the truth is that a good auditor is made of a mix of different abilities. From non-technical attributes (the so-called “soft skills”) to industry experience, there’s a variety of factors building up an internal auditor’s performance.
A good starting point to elaborate on this subject is the 7 auditing principles as defined by the ISO 19011:2018 Guidelines for Auditing Management Systems Standard. These are the basics of what businesses should have in mind when looking for an effective auditor:
To better understand how to integrate these auditing principles with your skills and put them into practical actions, check out our list of the 5 key skills of a good Management Systems Auditor:
The auditor should take an evidence-based approach when making decisions to compose the audit findings summary, which should result from thorough analysis. As the management systems audit is a sampling process, the summary in the report must be a representation of what the auditor witnessed.
There shouldn’t be any conflicts of interest or anything that could influence the auditor’s decisions. The auditor must not be satisfied with imprecise responses; it’s essential to get to the bottom of any issues to present a meaningful and objective summary in the report, which will truly help address any problems.
Thorough planning, detailed preparation processes, and the adaptability to work within various business structures and environments are other important attributes of a good auditor. Auditors need to be aware of the:
In a nutshell, adaptability is the type of soft skill that, combined with technical knowledge, will help the auditor identify practical opportunities for improvement that make sense for the business.
Keeping to the proposed schedule, attending meetings on time, prompting feedback on the work progress – as basic as these actions may sound, you might be surprised by how many times they’re ignored.
Reckless behaviour with time management may impact the company’s operations by over-spending the workers time for audit interviewing, for example. Therefore, it is vital that the auditor follows their guidelines and completes the work on time.
Unexpected situations may happen, but that’s exactly where good time management will help an effective auditor to keep the client’s trust, making sure unforeseen events won’t negatively impact the audit.
Clear communication throughout the entire audit process will create a positive working setting for the auditee and the auditor. It is essential to communicate any findings during the audit to avoid surprises within the audit report. Likewise, if there’s something that’s working well in the business’ system, the auditor should make the team aware of it and acknowledge the good work.
To communicate effectively, auditors should ask open-ended questions. When listening to the auditee’s answer, the auditor must register the facts, look at what’s going on, and check the documented information. As an auditor can frequently access sensitive information, it’s also crucial to keep the business information confidential throughout the entire process.
Certainly, the more experienced the auditor, the better, as they’ll be more confident when conducting the audit. However, other factors rather than simply the number of audits performed come into play. Experience in a certain industry (even if not as an auditor) and internationally recognised training can be valuable assets of less experienced auditors.
Businesses may require an auditor’s resume/profile and verify their qualifications – so make sure to keep your CV up to date and have your certificates ready if needed.
Also, be aware that if the business aims to achieve certification to an ISO Management Systems Standard, the external Certification Auditor usually asks to see a Certificate of Competency from the auditor who conducts internal audits, as they must be deemed competent to perform internal audits. Therefore, doing internal auditor courses that provide this type of qualification can help boost your professional profile as an auditor.
Erica is the Managing Director of ISO Certification Experts and ICExperts Academy. She has been helping businesses with their ISO Certification needs for over 20 years. Erica is also a Certified trainer, implementer and auditor for ISO 9001, ISO 14001, ISO 45001 and ISO 27001 standards. Erica primarily heads up the day-to-day operations of the businesses, and is also a current member of the Australian Organisation for Quality and Brand Integrity Committee.
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